DUBAI, Aug. 16 (Xinhua) -- Dubai's Department of Economic Development (DED) has launched a Chinese language course to train its inspectors to deal more efficiently with Chinese traders and consumers, local media reported Thursday.
The training course, running from Aug. 9 to Nov. 15, was launched by the DED's Commercial Compliance and Consumer Protection (CCCP) sector in cooperation with the University of Dubai, the official Emirates News Agency (WAM) reported.
The program aims to enhance communication skills of DED staff and equip them to deal more efficiently with Chinese traders and consumers, particularly in commercial supervision and inspection as well as protecting consumer rights, the WAM report said.
Abdullah Al Kaabi, CCCP director of development and follow-up, was quoted as saying that the program was launched under the directives of the leadership "in order to provide the necessary skills for our inspectors to perform their tasks with high quality and efficiency."
"The program will equip the inspectors with the basics of Chinese language as well as on terminology related to commercial inspection, consumer protection and other CCCP functions," Kaabi said.
The first program will offer 120 training hours in Chinese language learning.
Kaabi added that the program is necessary as Chinese businesses and consumers constitute a large and growing share of DED customers.
"The Chinese language course is therefore aimed to improve overall customer satisfaction and service quality through empowering our employees to deal with the public in such a way that enhances happiness of our customers, particularly the Chinese speaking customers," he said.
